The short version
Most IPTV problems have a short list of causes: the connection, the app's settings, or the login. Pick your problem below for the fixes in order of how often they work. If none helps, write to us in the chat, 7 days a week from 9 am to midnight ET.
- Support 7 days, 9 am to midnight ET
- Restart the device first: it fixes more than you would think
- IPTV not workingWhen IPTV stops working, find out first whether it is every channel or one, and every device or one.
- Fix bufferingMost buffering comes from the home network, not the service: Wi-Fi far from the router, other streaming in the house, or a box that is short on memory.
- Parental PINTwo different things get called the IPTV password: the login we send you, and the parental-control PIN inside the app.
- Empty TV guideAn empty TV guide usually means the app has not downloaded the guide data yet, or is set to the wrong time zone.
- Audio out of syncWhen the sound and picture drift apart, the cause is usually the soundbar or the TV's sound processing, not the channel.
- Expired loginIf the app says your account is expired, your plan has reached its end date.
Questions people ask
How do I contact support?
Use the chat button or the contact page. Include your device and the app name.
Do you help with other services?
Only with Canada 4K IPTV logins.
Is there a status page?
We post service notices in the chat when there is a known problem.
See also
- Fix bufferingMost buffering comes from the home network, not the service: Wi-Fi far from the router, other streaming in the house, or a box that is short on memory.
- IPTV not workingWhen IPTV stops working, find out first whether it is every channel or one, and every device or one.
- Parental PINTwo different things get called the IPTV password: the login we send you, and the parental-control PIN inside the app.