The short version
When IPTV stops working, find out first whether it is every channel or one, and every device or one. One channel failing is usually the source; every channel on one device is usually the app or login; everything everywhere is usually the connection. The checks below take about five minutes.
- During big NHL, NBA and Premier League games, ISP blocking can stop streams
- Wrong date and time on a box breaks logins
What should I check first?
- Restart the device and the router (unplug for 30 seconds).
- Try another channel and a film from the library.
- Try the same login on your phone.
- Check the date and time on the box; a wrong clock breaks secure logins.
- Clear the app's cache, or reinstall it.
What do the symptoms tell me?
| Symptom | Likely cause | Fix |
|---|---|---|
| One channel black | Source feed down | Try its backup feed or wait |
| All channels, one device | App or login | Re-enter login, update app |
| All devices | Connection or ISP | Restart router, test speed |
| Stops at game time | Court-ordered blocking | See our blocking page |
Questions people ask
Is Canada 4K IPTV down right now?
Ask in the chat. If there is a known problem we say so, with an estimate.
Does IPTV Smarters say "authorization failed"?
Re-type the login carefully (it is case-sensitive) and check the server address. If it still fails, ask us.
Why did it stop at exactly puck drop?
That timing points to court-ordered blocking during the game window.
See also
- Fix bufferingMost buffering comes from the home network, not the service: Wi-Fi far from the router, other streaming in the house, or a box that is short on memory.
- Site-blocking ordersCanadian ISPs block certain IP addresses while live NHL, NBA and Premier League games are on, under Federal Court orders.
- Expired loginIf the app says your account is expired, your plan has reached its end date.