The short version
If the app says your account is expired, your plan has reached its end date. Plans never renew by themselves, so the service simply stops. Renew in the chat with the same login. If you paid recently and still see expired, re-type the login and tell us, since the app may have kept old details.
- No automatic renewal: nothing is charged without you
- Renewing keeps your login and favourites
How do I renew?
Open the chat, choose your plan and screens, and pay by Interac or another method. We extend the same login, so your app settings stay as they are.
What happens to your settings
Your favourites, your hidden groups and your guide settings live in the app on your device, so they stay in place when the subscription ends. Once you renew, the same login starts working again and everything comes back as you left it. If you renew with a different number of screens, the login usually stays the same as well. Ask in the chat before your end date if you want to switch plans, so the new term starts the day the old one ends and you do not miss a game in between.
Questions people ask
Will I lose my favourites?
No. They are stored in the app, and your login stays the same.
Can I renew early?
Yes, and nothing is lost: the added months begin after your current term.
I paid but it still says expired.
Send us the order reference in the chat and we check it right away.