The short version
We keep just enough to run your account: the chat messages you send, your order details and your login. The website sets no analytics or advertising cookies. You can ask what we hold, correct it or delete it. Our person in charge of personal information can be reached at [email protected].
- No analytics or advertising cookies
- We reply to your chat; we do not send marketing without consent (CASL)
- Person in charge of personal information: [email protected]
The data we keep, and the reason
| Data | Why | How long |
|---|---|---|
| Chat messages | To answer you and deliver your login | 24 months after your last plan |
| Order details (plan, screens, reference, payment confirmation) | Accounting and refunds | 7 years (tax rules) |
| Login | To run the service | While you are a customer |
| Time-zone choice | Saved in your own browser only | Until you clear it |
Cookies
The site sets no cookies for analytics or advertising. If we add analytics later, it will ask for consent first, and stay off by default for visitors in Québec.
Messages
When you start a chat, we reply to your request. That is not a marketing message. We will not send promotions unless you agree, as Canada's Anti-Spam Legislation requires.
Your rights (PIPEDA and Québec's Law 25)
You can ask what we hold, correct it, or ask us to delete it. Write to our person in charge of personal information at [email protected]. You can also complain to the Office of the Privacy Commissioner of Canada or, in Québec, the Commission d'accès à l'information.
Questions people ask
Do you sell data?
No.
Who is responsible for privacy?
Our person in charge of personal information (name to be published before launch), at [email protected].
Is my chat with you private?
Only our support team reads it.
Sources, checked November 2, 2026
- Act respecting the protection of personal information in the private sector (Québec), November 2, 2026
- CRTC, Canada's Anti-Spam Legislation FAQ, November 2, 2026